About Us
Better Support. Better Adherence. Lower Costs. That is the Carelink Advantage.
Carelink was founded by industry leaders who saw firsthand how traditional DME and supply models were not fully meeting the needs of health plans and the members they serve. Working closely with TPAs and plan sponsors, they recognized the opportunity for a more connected, more accountable approach—one that improves clinical outcomes while balancing cost control.
The Carelink Story
Our Purpose
Too often, supplies were delivered without clear visibility into how they were being used or whether they were supporting successful therapy. Members lacked consistent support, and plans were left managing the impact of inefficiencies and missed opportunities to improve care.
Carelink was created to move DME forward, combining a high touch, clinically focused approach with a commitment to transparency, partnership, and long term performance. The result is a model designed not just to deliver supplies, but to actively support better outcomes and more effective cost management.
Why Carelink
What We Believe
DME has long been treated as a transactional service, focused on distribution rather than impact. We believe it should be something more.
Better outcomes are not driven by volume, they are driven by engagement. Meaningful cost control comes from insight, not automation. And members are far more likely to succeed when they are supported, not simply supplied.
These beliefs shape how we think, how we operate, and how we define success for every plan we serve.
A New Standard for DME
We Don’t Just Ship Boxes, We Manage Clinical Outcomes
Our approach is designed to stay connected, both to the member and to the plan.
Rather than waiting for issues to surface, we maintain consistent engagement that creates visibility into how therapy is being used, where it may be falling short, and how it can be improved. This ongoing connection allows us to respond earlier, support members more effectively, and bring a level of accountability that traditional models often lack.
It is a more informed, more responsive way to manage DME, one that supports better experiences and more reliable outcomes over time.
Care Beyond Delivery
Designed for the Needs of Commercial Health Plans
Carelink is built specifically for commercial health plans, TPAs, and plan sponsors. Our model reflects the priorities that matter most to these organizations, balancing cost control, performance, and member experience.
Rather than operating as a high volume supplier, Carelink functions as a strategic partner, helping plans take a more active role in how DME contributes to overall outcomes and long term cost management.
Not Just Supply. Support.
We are the Clinical Eyes & Ears for Your Plan
Carelink was never intended to operate as a traditional vendor. Our role is to work alongside your team, contributing insight, consistency, and a shared focus on performance.
We believe the most effective partnerships are built over time, grounded in trust, and measured by outcomes that matter. That is the standard we bring to every relationship.
Better Health
Built on Partnership, Not Products
Connect with our team to explore how Carelink can help your plan better support the members you serve while creating more efficient, more effective care.
Contact Us
Connect with Our Team to Explore How Carelink Can Help You
We’re here to help with your durable medical equipment needs and answer any questions you may have. Please complete the form below, and a member of our team will contact you as soon as possible.
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