The Carelink Approach
A More Proactive & Accountable Approach to DME
Managing durable medical equipment requires more than delivering supplies. Without ongoing support, many members struggle with setup, comfort, and consistent use, leading to poor outcomes and unnecessary costs.
Carelink replaces the traditional auto-ship model with a high-touch, clinically focused approach designed to keep members engaged, supported, and on track with their therapy.
WHEN DELIVERY ISN’T ENOUGH
The Problem with Traditional Models
Most DME providers rely on automated shipping schedules and limited member interaction. Supplies are delivered every 90 days regardless of actual use, while members are left to manage complex equipment on their own.
The result is a system that drives waste, limits visibility, and leaves too many members struggling with therapy that is never fully adopted. Health plans are often paying for supplies that are never used while facing rising costs tied to avoidable complications and acute care events. Carelink was built to change that.
The Carelink Difference
Our 90-Day Promise
We don’t just ship boxes; we manage clinical outcomes.
Our model is built around four core commitments that ensure every member receives the right support at the right time, with measurable impact on both outcomes and cost.
Scheduled Member Check-Ins
Carelink engages with every member at regular intervals to review therapy usage, comfort, and clinical effectiveness.
These structured check-ins ensure that members are not left to navigate complex equipment on their own. Instead, they receive ongoing guidance, hands-on support, and practical solutions that keep therapy on track.
By engaging early and consistently, we help members build confidence in their equipment, improve adherence, and achieve better long-term outcomes.
Precision-Based
Supply Management
We replace automatic supply shipments with a needs-based approach grounded in real usage.
Before any order is fulfilled, we confirm whether the member is actively using their equipment, assess current inventory, and ensure existing supplies are working properly.
This eliminates unnecessary shipments, reduces waste, and prevents the stockpiling that is common in traditional auto-ship models, while ensuring members always have what they need when they need it.
Early Intervention & Issue Resolution
Carelink identifies and addresses issues before they escalate into more serious and more costly events.
Through consistent engagement, we detect adherence gaps, equipment challenges, and clinical concerns early. Our team works directly with members to resolve these issues, improve comfort, and restore confidence in therapy.
By stabilizing members early, we help prevent avoidable emergency room visits, hospitalizations, and the downstream costs associated with unmanaged chronic conditions.
Aligned with Plan Performance
We operate as a true extension of your health plan, aligning our model with your clinical and financial goals.
By removing barriers to engagement and providing high-touch support, we ensure members stay active in their therapy. This leads to better outcomes, reduced unnecessary utilization, and measurable cost avoidance.
ONE COORDINATED PROCESS
How the Model Works
Carelink connects member interaction, clinical oversight, and supply management into a continuous, coordinated process.
Members are supported regularly, therapy is actively monitored, and supplies are delivered based on real need, not assumptions.
This approach transforms DME from a transactional service into an active part of care management.
The Impact
Why It Matters
A Better Experience for Members. Greater Control for Plans. Better Results Overall.
Carelink’s 90-Day Promise ensures that every member receives consistent support, every piece of equipment is used effectively, and every dollar spent contributes to meaningful clinical results.
See How the Carelink Model Can Work for Your Plan