Privacy Policy
Carelink DME, LLC — Privacy Policy
The Carelink DME, LLC website (referred to as “Carelink,” “we,” “us,” or “our” in this document) refers to the official domain located at CARELINKDME and any subdomains thereof.
We are committed to maintaining the highest standards of privacy, security, and confidentiality for all our clients and website visitors. This Privacy Policy describes how Carelink collects, uses, protects, and handles your personal and financial information when you visit our website or use our online portal to pay for medical supplies and related healthcare services.
If you provide us with personal information through our website, you can rest assured that it will only be used in strict accordance with this privacy statement and applicable privacy laws.
Website Visitors
Like most website operators, Carelink collects non-personally-identifying information of the sort that web browsers and servers typically make available. This includes information such as browser type, language preference, referring site, and the date and time of each visitor request. Carelink’s purpose in collecting non-personally identifying information is to understand better how visitors interact with our website so we can continually refine and improve the user experience.
Carelink also collects potentially personally identifying information, such as Internet Protocol (IP) addresses. Carelink does not use IP addresses to identify its visitors and does not disclose such information, except under the same circumstances in which it uses and discloses personally identifying information, as described below.
Gathering of Personally-Identifying & Payment Information
Certain visitors and clients choose to interact with Carelink in ways that require us to collect personally identifying and billing information. The amount and type of information gathered depends on the nature of the interaction:
Contact & Inquiries: When you submit a Contact Request via our website, we ask for your first and last name, email address, phone number, and ZIP code.
Supply Payments & Billing: When clients pay for medical equipment, supplies, deductibles, or account balances online, we collect transaction-related information necessary to fulfill and verify the payment (such as name, billing address, invoice number, and contact details).
In each case, Carelink collects such information only insofar as is necessary or appropriate to fulfill the purpose of your interaction with us. Visitors can always refuse to provide personally identifying information, with the understanding that this may prevent them from engaging in certain website activities, such as submitting inquiries or completing online payment transactions for supplies.
Where applicable, information collected by Carelink is handled in accordance with governing data protection regulations, including relevant United States healthcare privacy standards and the General Data Protection Regulation (GDPR) principles.
Payment Processing with Stripe, LLC
To provide our clients with a safe, convenient, and seamless way to pay for durable medical equipment and supplies online, Carelink partners with Stripe, LLC, as our credit card payment-processing vendor.
When you make a payment for supplies or invoices through our website:
Payment Data Security & PCI DSS Compliance: Your credit card details, debit card information, or electronic payment credentials are submitted directly to [Stripe, LLC]. Stripe, LLC is certified to PCI Service Provider Level 1—the most stringent level of certification available in the payments industry. Carelink DME, LLC does not store, process, or transmit complete credit card numbers on our own web servers.
HIPAA & Data Segregation: Carelink DME, LLC is a Covered Entity under the Health Insurance Portability and Accountability Act (HIPAA). To maintain full compliance, Carelink ensures that no clinical Protected Health Information (PHI) is shared with Stripe, LLC. Transactions handled through Stripe, LLC are strictly limited to necessary financial details (such as payment amount, cardholder name, billing postal code, and transaction identification) under HIPAA’s financial transaction processing provisions.
Third-Party Processing Terms: Payments processed via Stripe, LLC are subject to Stripe, LLC’s own privacy policy and terms of service. We encourage clients to review Stripe, LLC’s privacy practices to understand how they safeguard payment credential data.
Protection of Certain Personally-Identifying Information
Carelink discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated vendors (such as Stripe, LLC for secure payment processing) that:
Need to know that information to process it on Carelink’s behalf or to provide services (such as delivering supplies or processing invoice payments), and
Have agreed in writing not to disclose it to others and to maintain strict privacy standards.
Carelink will not rent, sell, or trade potentially personally identifying or personally identifying information to anyone. Other than to employees and trusted service providers as described above, Carelink may disclose information only when required to do so by law, in response to a court order or government request, when given explicit permission by you, or when we believe in good faith that disclosure is reasonably necessary to protect the property, rights, or safety of Carelink, third parties, or the public.
Carelink takes all reasonable measures to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying and personally identifying information.
Use of Personal Information
We use the information you provide to:
Respond to your requests, questions, or clinical supply inquiries.
Process secure credit card payments for medical supplies, rentals, and billed accounts via Stripe, LLC.
Verify account details and manage administrative healthcare billing.
Maintain the technical security and performance of our website.
We will never sell or lease your personal information to third-party marketers.
Legal Grounds for Processing Personal Information
We rely on one or more of the following legal grounds when processing your information:
Contractual Obligations: To fulfill transactions, process payments for supplies, and manage client account billing.
Legitimate Interests: In the effective, secure delivery of information, supplies, and healthcare support services to you.
Compliance with Law: To fulfill our statutory legal, tax, and regulatory healthcare obligations.
Consent: Where you have given explicit consent for us to contact you or process specific requests.
Retention of Personal Information
We retain personal information on our systems only for as long as necessary to fulfill the purposes outlined in this policy, maintain support systems, comply with legal/accounting obligations, and ensure seamless website functionality.
Contact information provided for inquiries is maintained until a visitor requests its removal from our active databases. Financial transaction records managed via [Stripe, LLC] are retained in accordance with applicable federal and state financial recordkeeping rules.
When deletion is requested or required, we will securely erase or anonymize data, provided such deletion does not compromise operational logs or legally mandated archive records.
If you would like to request the deletion of your associated web data, please email [email protected] with the subject line “Website Data Deletion.”
Rights in Relation to Your Information
Depending on applicable laws, you may have specific rights regarding the personal information we hold about you, including the right to:
Request access to a copy of the personal information we hold about you.
Request corrections or updates to incomplete or inaccurate personal data.
Request the deletion or restriction of your personal data on our active systems.
Object to our processing of your personal information. Withdraw consent where processing relies solely on your explicit consent.
To exercise any of these rights, please contact us using the information at the end of this statement.
Third-Party Links
Our website may contain links to external third-party sites not operated by Carelink. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
Aggregated Statistics
Carelink may collect aggregate statistics about visitor behavior on its website (e.g., traffic counts or link clicks) to optimize site performance. However, Carelink does not disclose personally-identifying information other than as described in this policy.
Cookies
Information about how you navigate our website is collected using cookies and similar tracking technologies. For comprehensive details on how third-party vendors (including Stripe, LLC) and we utilize cookies, please review our Cookie Policy.
Privacy Policy Changes
Carelink DME, LLC reserves the right to modify or update this Privacy Policy from time to time at our sole discretion. We encourage visitors to check this page frequently for any updates. Your continued use of this site after any change in this Privacy Policy constitutes your acceptance of the updated terms.
Attribution
This Privacy Policy contains adapted elements of the privacy policy provided by WORDPRESS, available under the Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) License.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please get in touch with us:
Carelink DME, LLC
Address: 2612 Oakwood Preserve Drive, Wesley Chapel, FL 33543
Email: [email protected]
Phone: (888) 604-3633
